Service, installation, and maintenance
One calendar for demand service, planned maintenance, and installation crews.
For HVAC companies
HVAC Dispatch Software That Runs the Field
Schedule installations and repairs, dispatch the right technician by skill and location, and keep customers updated — all in one field service platform built for HVAC shops, without enterprise bloat.
Month-to-month plans from $99/mo · Request a demo to evaluate fit · McKinney, Texas · Independent product at dispatch-pro.com (not affiliated with ServiceTitan)
Visibility over hustle
The HVAC dispatch problem
Whiteboards, group texts, and “who’s closest?” guesswork break down once a company has overlapping emergency calls and installation crews with different skills from service technicians.
Missed arrivals, double bookings, and excess drive time are visibility problems. Dispatch Pro gives the office a live board and technicians a clear day on their phone or tablet, keeping installations, maintenance, and emergencies coordinated.
We will not claim to be “#1 HVAC software.” We will claim a clearer job: dispatch clarity, published pricing, and an independent product you can evaluate on a real sample day.
- See service calls, maintenance, and installations together
- Match the job with technician skills and availability
- Respond to emergencies without losing the rest of the route
- Give customers better updates using live field status
Install vs service vs maintenance on one calendar
Splitting HVAC work across “install spreadsheet” and “service chat” guarantees collisions. Keep demand calls, planned maintenance, and multi-day installations on one calendar. When an emergency arrives, you can see what you are about to break.
| Work type | What the board must show | Common failure without software |
|---|---|---|
| Demand service | Same-day priority, skills, ETA honesty | Emergencies steal installs silently |
| Planned maintenance | Recurring capacity reserved | Memberships get bumped with no record |
| Installation | Multi-day phases, crew skills, equipment windows | Office double-books the install lead on a no-cool call |
Skill-aware HVAC dispatch (no-cool, RTU, mini-split)
Not every tech should take every ticket. Match certifications, experience, availability, and location so the next no-cool call reaches an appropriate technician — not whoever answered the radio first.
- No-cool / no-heat diagnostics
- Residential changeout
- Mini-split
- RTU / light commercial
- Maintenance tune-ups
- Install crew lead / helper
Emergency same-day without nuking routes
Summer afternoons do not care about your beautiful morning board.
- 1Emergencies land in an unassigned but visible lane first.
- 2Skills gate the candidate list before geography.
- 3Do not pull an install crew mid-set unless the owner has a written priority rule.
- 4Update status on the board so CSRs can explain the new plan without calling every truck.
- 5Anything delayed stays labeled delayed — not erased.
Live map / route awareness (Professional)
On Professional (and Enterprise), Dispatch Pro includes route optimization and a live map so the office can see field location and job status together. Map features do not replace judgment; they remove blind promises.
- Validate an arrival window before you say it out loud
- Choose among two skilled techs based on real position
- Spot clustering opportunities for maintenance days
Starter focuses on getting scheduling, dispatch, mobile web, signatures, and reporting solid for smaller teams. Upgrade when geography and fleet size make “I think he’s near…” unacceptable.
Built for how HVAC work actually runs
Skill-aware HVAC dispatch
Match certifications, experience, availability, and location.
Route-aware scheduling
Reduce windshield time with route optimization and live map on Professional.
Live job status for the office
Technicians update status from the field so dispatchers and CSRs can answer customers without phone tag.
Job completion signatures
Capture customer name and signature when work is completed; display on job and invoice.
Operational reports
Review jobs, invoices, labor hours, and signatures by period; export CSV as needed.
Explore all features.
Who it's for
- Independent HVAC companies with roughly 2–50+ technicians
- Shops replacing spreadsheets, whiteboards, or basic calendars
- Teams that want professional dispatch without enterprise-scale complexity on day one
- Multi-trade companies that also run electrical or plumbing crews
Also running plumbing? See plumbing dispatch software. Still on a wall calendar? Read From whiteboard to dispatch board.
How it works for HVAC teams
- 1
Plan the day — Create work orders, schedule them, and assign by skill and location.
- 2
Dispatch with confidence — Use live status and the map when emergency calls change priorities.
- 3
Equip the field — Technicians open details, updates, photos, and signatures on a phone or tablet browser.
- 4
Close and measure — Review completion records and run period reports and CSV exports.
Small-shop pricing narrative
Published tiers for growing HVAC teams
Starter
$99/mo
Up to 10 users
Built for small HVAC shops moving from whiteboards and basic calendars to professional dispatch. Includes scheduling & dispatch, customer management, mobile web for technicians, completion signatures, analytics & CSV, email support.
$99/mo is not “unlimited everything for pennies.” It is a published professional tier for teams up to 10 logins. If you need a live map, inventory, and larger headcount, look at Professional.
Professional
$399/mo
Up to 50 users
Growing fleets that need route optimization, live map, inventory, and priority email & phone support.
Map + inventory usually matter once “I think he’s near…” stops working.
Enterprise
Custom
Unlimited users
Onboarding assistance, optional custom workflows, SLA by written agreement.
Confirm annual billing options and discounts with the team.
Standard plans are month-to-month and can be canceled anytime.
View pricingVs whiteboard / vs enterprise platforms
| Decision | Better path |
|---|---|
| Still running the day on a wall + group chat | Digitize the board; start with operating rules + the whiteboard migration guide |
| Need dispatch clarity + published pricing now | Evaluate Dispatch Pro on a sample service + install day |
| Need a broad trade ecosystem / peer-standard enterprise suite | Evaluate larger platforms (including ServiceTitan) — and read our honest ServiceTitan alternative page |
| Primarily want marketing/payments SMB suites | Also compare Jobber and Housecall Pro alternatives — dispatch depth differs |
HVAC dispatch software versus winging it
| Workflow | Spreadsheets and texts | Dispatch Pro |
|---|---|---|
| Who is available now? | Guesswork | Live status and map |
| Right technician for the job? | Memory | Skill-aware assignment |
| Customer updates | Manual calls | Office sees live progress |
| Proof of completion | Paper or nothing | Digital closeout signatures |
| Week-over-week insight | Rare | Job, labor, and invoice reports |
HVAC dispatch software FAQs
- What is HVAC dispatch software?
- HVAC dispatch software helps companies schedule jobs, assign technicians, track field work, and keep the office aligned across installs, service calls, and maintenance instead of relying on texts and spreadsheets.
- Is Dispatch Pro good for small HVAC companies?
- Yes. Starter is $99 per month for up to 10 users and is built for shops that need professional scheduling and dispatch without enterprise pricing. Count every login (office + techs).
- Can technicians use phones in the field?
- Yes. Technicians use Dispatch Pro in a browser on a phone or tablet to view schedules, update status, capture photos, and collect completion signatures.
- Does it handle both service and installation work?
- Yes. One calendar and dispatch board supports demand service, planned maintenance, and installation crews, with skill-aware assignment so work goes to the right people.
- How is Dispatch Pro different from ServiceTitan?
- Dispatch Pro is an independent field service management platform focused on clear scheduling, dispatch, and field workflows at accessible published pricing. It is not affiliated with ServiceTitan. ServiceTitan also uses the name “Dispatch Pro” for a product/feature — confirm you are on dispatch-pro.com when evaluating us.
- Is Dispatch Pro the same as ServiceTitan’s Dispatch Pro?
- No. Different companies, different products. Always check the domain.
- Can I try Dispatch Pro before buying?
- Request a demo. Ask for an HVAC walkthrough with a service + install sample day so you can evaluate the workflow before committing.
Ready to leave the whiteboard?
See Dispatch Pro on a plumbing-, HVAC-, or multi-trade board — live schedule, skill/location dispatch, signatures on close.
(469) 907-4960 · [email protected] · McKinney, TX
Dispatch Pro at dispatch-pro.com is independent and is not affiliated with ServiceTitan.