Features
Powerful Features
Everything you need to manage your field service operations efficiently.
Dispatch Pro brings scheduling, dispatch, technician and customer management, real-time updates, business analytics, reports, and job completion signatures into one field service platform. Features are organized around planning and assigning jobs, tracking status, closing work with a customer signature, and reviewing operational records. Freight carriers can explore the related Freight Logix workflow. Contractors bidding from plans can explore Build Logix takeoff and estimating.
Scheduling & Dispatch
Plan the day, assign the right tech, and keep drive time down.
Smart Scheduling
Calendar scheduling with skill-aware assignment and route optimization.
Route Optimization
Plan technician stops geographically and review assignments on the dispatch map.
Real-Time Updates
Live job status and a GPS map of technicians on Dispatch Center.
Freight Logix
A related freight product line for multi-stop loads, driver dispatch, BOL references, and load status.
Build Logix
Construction takeoff and estimating: measure plan PDFs, price bids, generate proposals, and convert winning bids into Dispatch Pro jobs.
Technician Management
Give every technician their day on the phone they already carry.
Performance Tracking
Job counts, ratings, labor hours, and period reports with CSV export.
Mobile web for technicians
Technicians manage schedules, job details, photos, and completion signatures from their phone or tablet in the browser.
Skill Management
Assign jobs based on technician skills and availability.
Job Completion Signatures
Signing the job complete is part of the technician closeout. Capture the customer name and signature on the pad; the office sees it on the job and on invoices.
Customer & Business
Keep history, preferences, and follow-up in one customer record.
Customer Profiles
Complete customer management with service history and preferences.
Communication Tools
Team messaging and in-app notifications for office and field.
Business Analytics
Period reports for jobs, invoices, labor hours, and completion signatures. Customize the date range and export a summary, jobs, or invoices as CSV.
Why These Features Matter
Calendar scheduling and route planning help dispatchers organize work across technicians. Live updates show job status and location in the office view. Skill-aware assignment lets teams match technicians with job requirements, while customer profiles keep service history connected to future work.
Technicians work from a phone or tablet in the browser: view the schedule, update status, capture photos, collect a completion signature, and clock in. Back in the office, the dashboard, reports, live map, and labor exports give you visibility into jobs and hours.