Support
Support Center
We're here to help you get the most out of Dispatch Pro.
Dispatch Pro publishes phone ((469) 907-4960), sales email ([email protected]), support email ([email protected]), contact-form, FAQ, documentation, and workflow-guide options.
Check the FAQs for common account and product questions. For anything else, call, email, or use the contact form. Confirm onboarding, implementation, and Enterprise service scope with the team for your selected plan.
Phone
Call the published sales and support line.
(469) 907-4960Email Support
Send an account, billing, or product question.
[email protected]Sales
Request a demo or ask about pricing.
[email protected]Frequently Asked Questions
Quick answers to the most common questions.
How do I reset my password?
Go to the login page and click "Forgot your password?". Follow the instructions sent to your email.
How many technicians can I add?
Our standard plan supports up to 50 technicians. Enterprise plans offer unlimited technician accounts.
Can technicians use Dispatch Pro on mobile?
Yes. Technicians use Dispatch Pro in their mobile browser on phones and tablets—scheduling, job updates, photo capture, completion signatures, and time tracking without a separate app store download.
What setup help is available?
Published workflow guides are available to everyone. Onboarding, implementation, and Enterprise service scope should be confirmed with the team for your selected plan.
How do I update my billing or payment method?
Log in to your account and go to Settings or Billing. You can update your payment method and view invoices there. For invoice billing (Enterprise), contact your account manager.
Can I export my data?
You can export period reports (jobs, invoices, summary), labor hours, and timesheets from Dispatch Pro. Contact support if you need help with a larger export.
Can technicians collect a job completion signature?
Yes. When a technician marks a job complete, the customer signs on the phone or tablet. The signature is saved on the job and visible to the office when invoicing.
What browsers and devices are supported?
Dispatch Pro works in modern browsers (Chrome, Firefox, Safari, Edge) on desktop and mobile. The technician experience is optimized for smartphones and tablets in the browser.