Skill-based assignment
Route network, AV, security, and low-voltage jobs to the technicians qualified to do them.
For IT, AV, low-voltage, and security installers
Field Service Software for Technology Services Teams
Schedule on-site installs and support visits, send the technician with the right skills, and keep the office updated with live status, photos, and customer sign-off.
Plans from $99/mo · Month-to-month · Installs and on-site support on one board
On-site technology work needs the right skills at the right site
Technology service providers mix network installs, camera and access-control jobs, AV setups, and break-fix visits. Sending a tech without the right certification or parts means a second trip.
Dispatch Pro assigns work by skill and availability, gives technicians job details on their phone, and records completion so billing and follow-up happen without chasing the field.
- Match certifications and specialties to each job
- Keep installs and support visits on one calendar
- Give technicians site notes and job details in the browser
- Record signed completion for client billing
Built for on-site technology work
Project and support scheduling
Plan multi-day installs alongside same-day support visits without losing either.
Mobile job details
Technicians see site notes, contacts, and status controls from a phone or tablet browser.
Install photos
Capture rack, wiring, and device photos as a record of completed work.
Client sign-off
Collect the client's signature at completion so billing has proof of service.
Labor and job reporting
Review jobs, labor hours, and invoices by period and export CSV for billing and payroll.
See the complete Dispatch Pro feature list.
Who it's for
- Managed service providers with on-site technicians
- Low-voltage, structured cabling, and network installers
- Security camera, access-control, and alarm installers
- AV integrators and smart-home installers
How it works
- 1
Schedule — Create installs and support tickets and assign by skill.
- 2
Dispatch — Adjust the day with live status when urgent tickets arrive.
- 3
Work — Technicians open job details, update status, and capture photos.
- 4
Close — Collect client signatures and review labor and job reports.
Pricing for technology service teams
Starter
$99/mo
Up to 10 users
Core scheduling, dispatch, mobile field workflows, signatures, and reports.
Professional
$399/mo
Up to 50 users
Adds route optimization, live map, inventory management, and priority support.
Enterprise
Custom
Larger organizations
Onboarding assistance, optional custom workflows, and SLA by agreement.
Standard plans are month-to-month. View full pricing.
Before and after Dispatch Pro
| Workflow | Without a shared dispatch system | With Dispatch Pro |
|---|---|---|
| Right technician | Whoever is free | Skill-aware assignment |
| Installs vs. support | Separate calendars | One board for both |
| Site information | Emails and texts | Job details on the phone |
| Proof of service | Email confirmations | Signed completion on the job |
| Billing hours | Manual timesheets | Labor reports and CSV export |
Technology services field software FAQs
- Is Dispatch Pro a help desk or ticketing system?
- No. Dispatch Pro manages the on-site side: scheduling, dispatch, field updates, photos, signatures, labor, and reporting. Many teams use it alongside their help desk tool.
- Can I assign jobs by certification or specialty?
- Yes. Dispatch Pro supports skill-aware assignment so jobs go to technicians with the right qualifications.
- Do technicians need to install an app?
- No. Technicians use Dispatch Pro in a browser on their phone or tablet. An Android app is also available on Google Play.
- How can we evaluate it?
- Request a demo with an example week of installs and support visits, and the team will map it in Dispatch Pro.
Send the right technician the first time
Request a demo of skill-based dispatch and on-site workflows for your technology service team.
Request a demo