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Whiteboard → Live Board Checklist

Five signs you’ve outgrown the whiteboard — and what a live dispatch board fixes.

For plumbing, HVAC, electrical & GC shops

  1. 1. Same-day emergencies scramble the whole day

    • Emergency calls reshape routes by phone and group text
    • Nobody sees who’s closest or free without calling the shop

    Live board: Reassign by skill + location; office and trucks see the same schedule.

  2. 2. Scheduled work and demand calls live in different places

    • Calendar for booked jobs, whiteboard for “today’s mess”
    • Jobs fall through when the board gets erased

    Live board: One calendar for booked + demand; status updates from the phone.

  3. 3. “Where’s the tech?” is a daily question

    • You track trucks by memory, texts, or a separate map app
    • Customers get vague arrival windows

    Live board: Live status (and map when you need it) so the office can give real ETAs.

  4. 4. Job close-out is photos in a text thread

    • Completion proof scattered across phones
    • Invoices wait on someone to forward pictures

    Live board: Completion signatures and job notes land on the work order.

  5. 5. Estimating and field don’t talk (GC / remodel)

    • Won bids get retyped into the schedule
    • Customer details get re-entered from scratch

    Live board: Build Logix + Dispatch Pro: takeoff → proposal → convert the win into a job (create the customer if needed).

Quick score

  • 0–1 checks: You’re fine for now.
  • 2–3 checks: A live board usually pays for itself in a few weeks.
  • 4–5 checks: Book a 15-minute demo — we’ll show your trade on the board.

Ready to leave the whiteboard?

See Dispatch Pro on a plumbing-, HVAC-, or multi-trade board — live schedule, skill/location dispatch, signatures on close.

Request a demo at dispatch-pro.com

Independent field service management — month-to-month from $99/mo. Not affiliated with ServiceTitan.