Infobip attachment. This is the single complete opt-in file for Campaign SMS Updates. Print to PDF (Ctrl/Cmd+P → Save as PDF) and upload this one file. Do not attach a screenshot and a separate program PDF.
| Brand / program name | Dispatch Pro / Dispatch Pro SMS Updates |
|---|---|
| Infobip campaign name | Campaign SMS Updates |
| Campaign ID | f70536c2-8ec5-45f2-a704-6846f57976e5 |
| Carrier use case | Notification — job status, appointment reminders, and related service notices. Not Mixed. Not marketing. |
| Program Summary | Dispatch Pro SMS Updates sends informational notification texts to customers who opt in: job and service status updates (technician on the way, on site, or job complete) and related appointment or service reminders. Messages are transactional notifications only. This campaign is not used for marketing, promotions, or any other significantly different function. Message frequency varies (typically 1–4 messages per scheduled job). Reply STOP to cancel; reply HELP for help. Consent is not a condition of purchase or service. |
| Sender number | (833) 610-6367 (+18336106367) |
| Audience | Customers of businesses using Dispatch Pro who provide a mobile number and opt in to one or more notification types below. |
| Message frequency | Varies. Typical volume is 1–4 messages per scheduled job. |
| Public SMS terms | https://dispatch-pro.com/sms-updates/ |
| Privacy Policy | https://dispatch-pro.com/privacy/ |
| Terms of Service | https://dispatch-pro.com/terms/ |
| Support | [email protected] · Reply HELP |
Opt-in is written consent captured on the Dispatch Pro Add / Edit Customer form (Customers → Add New Customer or Edit Customer). The customer provides a mobile number. SMS program checkboxes default to unchecked. A box is checked only after the customer is shown or read the disclosures below and agrees to that specific notification type. Staff must also confirm that the disclosures were presented. Consent is stored on the customer record. SMS for a type is not sent unless that type is opted in.
This is a complete call-to-action: mobile number + per-type checkboxes + required disclosures + confirmation, on one screen. It is not a generic “communication preferences” toggle.
The following is the full customer-facing / staff-presented SMS consent section, in order.
Step A — Customer contact (same form)
Full name *
Mobile number (for SMS) *
The number above is used only for the SMS notification programs the customer selects below.
Step B — Dispatch Pro SMS Program (call-to-action)
Optional notification SMS. Each type requires its own consent. Checkboxes start unchecked. Only check a box after the customer has been shown or read these disclosures and agreed to that program.
By checking a box, you agree to receive that program’s SMS from Dispatch Pro at the mobile number provided. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Consent is not a condition of purchase or service. Privacy Policy · SMS Terms · Terms of Service. Help: reply HELP or email [email protected].
Step C — Save
Staff selects Create Customer or Update Customer. Consent is stored per notification type on the customer record. Dispatch Pro will not send a given type of SMS unless that type is checked and the confirmation is checked.
A single “SMS notifications” checkbox is not used. Each notification type has its own checkbox so the customer can consent to job status updates without consenting to reminders or video-call texts. All types below are still Notification (not Mixed / not Marketing).
| Notification type | Separate opt-in? | Sent on Campaign SMS Updates? |
|---|---|---|
| Job status updates | Yes — own checkbox | Yes. Notification campaign. |
| Appointment reminders | Yes — own checkbox | Yes. Notification campaign. |
| Video call invitations | Yes — own checkbox | Yes. Notification campaign. |
| Marketing / promotional SMS | Not offered | No. This program does not send marketing texts. |
Only informational notification messages. Examples:
Messages identify Dispatch Pro, state the job/appointment status, and include STOP. They do not include marketing offers or promotional content.
Reply STOP to cancel all Dispatch Pro SMS from this number. The customer will receive no further SMS Updates (or other Dispatch Pro SMS from this sender) after a STOP request is processed. Reply HELP for help, or email [email protected]. Customers can also uncheck a program on their customer record so that notification type is no longer sent.
The Privacy Policy linked from this CTA states that Dispatch Pro does not share, sell, rent, or transfer customer mobile phone numbers or SMS opt-in / consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any category of data sharing or selling. That information is used only to deliver the SMS programs the customer opted into and to meet carrier and legal requirements. See https://dispatch-pro.com/privacy/.
Prior submissions used Mixed as the carrier use case and did not clearly exclude mobile / SMS opt-in data from sharing or selling for marketing. This packet corrects both: use case is Notification, and the privacy policy (linked from the CTA) excludes mobile and opt-in data from marketing-related sharing or selling.